Decagon Shares Enterprise AI Customer Service Agent Insights

In an a16z podcast, Decagon's co-founders shared practical insights on deploying enterprise AI customer service agents. They emphasized that large-scale commercial AI applications should shift towards using 90% open-source models to balance capability and cost.

2026-07-31 ~ 2026-07-31 · 2 related posts

• Decagon's Playbook: Why Enterprise AI Agents Are Shifting to 90% Open-Source — a16z · 2026-07-31
• a16z Talks with Decagon: Engineering and Running Enterprise AI Agents at Scale — a16z · 2026-07-31